Always listen to your customers
The opinion of the service received, creates a feeling of differentiation, you show interest in it and it will bring them closer to your brand. The feedback you get from your customers will allow you to improve your services and with this information you will be able to carry out personalised marketing campaigns that can be converted into new direct bookings.
Your guests are your best advertising
A happy customer repeats and also recommends you. By keeping your guests satisfied, they will be the best ambassadors of your brand.