Does your hotel reception system involve spreadsheets and word documents, notepads and pencils, phone calls and emails? Hours spent transferring and updating data depending on availability, customer requests, trends and emergencies? Perhaps you have juggling all of this down to a fine art. Or maybe you’re thinking that there must be a more efficient way to do things.
Either way, once you try hotel software that can automate your hotel reception, you’ll soon find you have no idea how you managed without it.
Hotel reception software has become essential in today’s hoteliering world – be that for the smallest vacation rentals to the largest grand hotel chains, and everything in between.
In this article, we’re going to look at how to automate your day-to-day running through hotel reception software.
Hotel reception software has become essential in today’s hoteliering world – be that for the smallest vacation rentals to the largest grand hotel chains, and everything in between.
If you’re truly wanting to optimise the running of your hotel, what you need is PMS software. Hotel PMS software – that is, a Property Management System (which you might see referred to as hotel reception software, hotel reception system, a hotel management program, or any other synonym, they are mean the same) – will manage all your operations from one central place. There’s no need for the hassle of running multiple systems.
And if you’re going to get hotel software, you’ll want to get the best hotel management software. Why settle for less? It’s worth it. With Avirato’s PMS software, you’re guaranteed the best. Avirato is Spain’s leading hotel technology company, but it’s not just Spain, Avirato’s products are trusted the world over: in over 35 countries, and with over 8000 clients.
Let’s look at exactly why Avirato’s software is the best hotel management software.
There are two principal areas that Avirato’s PMS software will improve exponentially in terms of automating your hotel reception.
By automating processes, it takes care of the hard work and frees up you and your staff’s time to focus on other things. Which processes? Well, the list long, but let’s look at a few.
Like I said, the list is long, and this is just for starters…
Time, as they say, is money. If you have a hotel PMS system taking care of all of the above, you won’t just have a more streamlined operation running, you’ll save money on the costs it would have involved managing it all manually.What’s more, the finer details of the software that enable you to cross-sell and up-sell products, on top of the increased customer retention rates as a result of the smooth-running processes and data-informed marketing, mean you’ll see your revenue increase too.
The best part about automating your hotel reception with hotel software is that it works both ways: it improves both you and your customers’ experiences.
It prevents overbookings. A hotel reception system ensures overbookings are a thing of the past. This has a massive impact on customer satisfaction. In today’s hotel world, sometimes you only get one shot with customers. There’s a plethora of choice out there. And what could be worse than arriving at your hotel and finding there was a double booking? That family holiday, business trip or city break is going to be a whole lot less smooth-running, and the reviews are likely to be a whole lot worse as a result. As you know, bad news spreads faster than good news. But don’t worry about that, Avirato’s reception automating software removes that risk entirely.
It simplifies processes. Payment, check ins and check outs, reporting issues and requesting services. Simplicity is key for customer satisfaction, and with everything automated and free flowing, with plentiful information and clear communication, things are made that bit easier for them to stay in your hotel… and to do so again and again.
It’s secure. Built-in safe document readers, the most widely used and secure payment gateway on the internet, a booking engine that’s PCI compliant, HTTPS secure url and GDPR compliant. All of this comes as part of Avirato’s PMS software, making your customer’s experience as safe as can be.
Of course, this is just a touch on what the software can do for you. Once you automate your hotel reception, and see how much more efficient your business is, you’ll never go back. Enjoy it with Avirato!
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