Customer stories
Directors and managers of properties like yours tell us, in their own words, what has changed in their day-to-day work since they started using Avirato. Most videos are in Spanish.
Pablo Pazos
Manager at Hotel UrbanA, Tres Cantos, Madrid
Pablo Pazos has been working with Avirato for three years at a small hotel. He highlights booking management and invoicing, the two pillars of his daily work, online check-in, which lets guests leave their details without staff getting involved, and technical support that solves any problem at any time.
Paulo Triviño
Administrator at Panorama Salento, Salento, Colombia
Paulo Triviño says his biggest challenge was bringing everything into a single tool, the PMS, the channel manager, invoicing and reports. They bet on direct bookings and what he values most is the way the Avirato team treats them. He recommends it without any reservations.
Enrique Moreno de Acevedo
Director at Hotel Almunia de San Miguel, Toledo
Enrique Moreno de Acevedo explains how the hotel's revenue and bookings have gone up since they started working with Avirato Premium, and how the security and control of the system let them optimise all their resources.
“Since we implemented the Premium PMS and the whole system, it has optimised everything for us. Our revenue and our bookings have gone up, and the security and control the system offers have allowed the hotel to make the most of all its resources.”
Raquel Albarracín
Manager at Apartamentos Botones, Madrid
Raquel Albarracín explains how advanced connectivity and price automation have changed her daily management, and how self check-in improves her guests' experience.
“Avirato was an excellent decision. The advanced connectivity and price automation have transformed the way we run our day-to-day operations. And the self check-in feature not only offers exceptional convenience, it also significantly improves our guests' experience.”
Verónica Arranz
Manager at Apartamentos Huertas, Madrid
Verónica Arranz runs a property without a reception desk. She explains how she synchronises the bookings from every channel in a single PMS, how she takes payments with Avirato Payments from her website and how she emails her guests with promotions from her restaurant.
Telmo Lomana
Reception at Hotel Bidaia
Telmo Lomana says that bookings come in by themselves, that the software is easy to understand and that, when they have had a problem, they have had an answer. A program that works wonderfully for hotels like his.
Belén Cubillo
Director at San Lorenzo Suites, Madrid
Belén Cubillo explains how her guests check in online, upload their details before arriving and, when they walk into the hotel, only need to collect their key.
“Avirato has been a pleasant surprise, because guests no longer even give us their ID: they check in online, their details are uploaded, they arrive at the hotel and only need to collect their key. Then they send me a message: “Belén, all good, everything perfect” and I love it!”
Roberto Delgado
Director at Grupo Le Petit Palú, Madrid and Seville
Roberto Delgado came from other PMSs that complicated his day-to-day work, payments and invoices. He highlights that Avirato is very practical for the people who use it and that he has everything on a single screen.
“We had tried a few earlier PMSs and they were very complicated for day-to-day management, payments and invoices. I was really impressed when I signed up with Avirato, I could hardly believe it. It's very practical from the user's point of view and everything is on one screen.”
Rubén De La Pinta
Director at Complejo San Marcos, Cantabria
Rubén De La Pinta tried other programs and stayed with Avirato because it is the most complete. It reduces his admin work and self check-in shortens waits at reception, with guests of all ages.
“To be honest, I'm quite happy with the software. Of the systems I tried before, Avirato really is the most complete. It gives me peace of mind and it's very reliable. It reduces my admin work. Also, self check-in is making our job much easier because it cuts waiting times at reception when welcoming guests, and it's increasingly used across all age groups.”
Alberto Madinabeitia
Director at Arantza Hotela, Navarre
Alberto Madinabeitia talks about the step up in quality the hotel has made with Avirato, a reliable tool that makes their day-to-day easier and, above all, gives them security.
“What we've noticed from working with Avirato is that we've taken an important step up in quality. Avirato helps us, it is reliable and gives us tools that make our day-to-day easier and, above all, security.”
Margot Astuy
Director at Hotel Juan de la Cosa, Cantabria
Margot Astuy says that Avirato has meant an optimisation of the hotel's work that they could never even have dreamed of.
“Avirato has optimised our work to a degree we could never even have dreamed of.”
José Miguel González Cobo
Director at Hotel Colonial de Santillana, Cantabria
José Miguel González Cobo highlights how convenient it is not to depend on the computer to know whether a booking is coming in or whether he is going to have an overbooking.
“It's very convenient: I don't depend on being at the computer, or on whether a booking comes in or whether I'm going to have overbooking.”
Borja Fernández Ruíz
Director at Apartamentos Rurales Baolafuente, Cantabria
Borja Fernández Ruíz has worked with Avirato for three years. He values the management possibilities and the help it gives him in designing his marketing strategies.
“We started working with Avirato three years ago and I'm very happy with the management possibilities, because as well as being very complete it also helps a lot when designing marketing strategies. I think it's a very practical tool and it's giving me very good results.”
Yetsy Delgado
Manager at Hotel Salinas de Imón, Sigüenza
Yetsy Delgado explains how the hotel connects with its customers using Avirato's tools.
Juan Pérez Galindo y Antonio Escribano
Managers at Hotel Cardamomo, Sigüenza
Juan Pérez Galindo and Antonio Escribano explain how they work with Avirato at Hotel Cardamomo, in Sigüenza.
Cristina Burgos
Manager at apARTment Madrid
Cristina Burgos explains how she manages the holiday apartments of apARTment, in Madrid, with Avirato.
Chus
Complejo Turístico Albora, Valdemorillo, Madrid
Chus explains how she manages Complejo Turístico Albora, in Valdemorillo, with Avirato.
Susan Chan
Manager at Central Rooms, San Sebastián
Susan Chan tells us about her experience with Avirato at Central Rooms, in San Sebastián. The video is in English.
Antonio Fernández
Director at Abalú Hotels, Madrid
Antonio Fernández highlights the speed and stability of Avirato, with instant changes and synchronisation with the OTAs.
“It's fast, changes and synchronisation with the OTAs are instant. It's very stable.”
Try Avirato with your property or ask us for a demo and we will show you what fits your business.
