Does it include a chatbot for the hotel website?

Yes. The chatbot is built into your website with your branding and settles visitors' questions before they book, breakfast, parking, opening times or offers, using the hotel's real information. When someone asks about a room or an offer, it shows it with its photo and price and they can book without leaving the chat. It reads bookings, availability and rates from the PMS in real time, and hands over to your team when needed.

Does it reply on WhatsApp and Booking.com?

Yes. The guest assistant replies in your website chat, WhatsApp, Booking.com, Airbnb, Expedia, email and other channels, with the same information and the same tone. Conversations are centralised in the PMS next to the guest's booking.

What can my team ask the manager assistant?

Occupancy for today or the month, comparisons with last year, number of check-ins, finding a booking by name, revenue for a period or which rooms are still free. It answers in natural language from your phone or computer, using PMS data, without opening reports.

What results do hotels using it get?

On average, 65% less time to respond to guests, a 30% improvement in conversion and active support 24 hours a day without growing the team. The impact depends on the volume of enquiries you receive today and how many are settled without human involvement.

Can I control what the AI answers?

Yes. You define which types of enquiry it answers on its own and which it passes to a person, the tone and the language, and you can review the conversations. The AI proposes; your team keeps control and the relationship with the guest.

Is it included in the Avirato PMS?

Avirato Intelligence is part of the Premium plan and above, and the advanced assistants are available as an add-on. You can try the whole platform, AI included, free for 20 days.

Avirato Intelligence

Artificial intelligence that works for your hotel. Built into the PMS, not bolted on.

More direct bookings, less reliance on intermediaries and no enquiry left unanswered. Avirato Intelligence looks after your guests on every channel, answers your team with the hotel's real data and writes for you, while you do the one thing no AI can, give guests a proper welcome.

Start your free 20-day trial Book a demo

Included in the Premium plan · No credit card required · See plans ›

Hello, guest!Talk to the hotel, whenever you like

Hello! Can I stay one more night? My booking is #2608.11:19

Hello, Fernando! I've checked your booking #2608. You can extend by one night in a Superior Double Room for €120 more. Would you like me to make the change?11:20

Yes, I'd like to stay one more night.11:22

Great! Your booking #2608 has been changed successfully. Four nights, total price €360. If you need anything else, I'm here!11:22

Type a message…

Hello, manager!Your virtual assistant, always available

How are we doing this month compared with last year?11:22

Hello, Marta! This month you're on 72% average occupancy, 4% up on last year. You've had 145 check-ins against 130 before. You're doing really well!11:23

Now find Garcia's booking, please.11:24

I found 2 bookings. Maria Garcia, Superior Double, 3 nights (#4521). Pedro Garcia, Single, 2 nights (#4589). Do you need any more details?11:24

Type a message…

Replies on your channel

WhatsApp
Your website chat
Your website
+ more

Response time

−65%

Replies in seconds, at any hour and in the guest's language

🇪🇸🇬🇧🇫🇷🇮🇹🇩🇪🇵🇹+

Today's enquiries

138

91% resolved without intervention

12 passed to your team, with the full context

Generate text with Avirato Intelligence

Enjoy an unforgettable stay in our Imperial Suite, with stunning ocean views and a private balcony…

Written in 6 languages in your hotel's tone

Booking #2608 extended and paid. Front desk and housekeeping already know. Nobody had to step in.

Inside the PMS, with your real dataHands over to your team when neededActive support 24/7

65%
less time to respond to guests: 30%
average improvement in conversion: 24/7
of active support without growing your team: Multichannel
website, WhatsApp, Booking.com, Airbnb, Expedia, email and more +

How it works

Your hotel always on. Your business always moving forward.

Six pieces connected to your real operation to respond, decide, communicate and sell. Guest assistant, website chatbot, manager assistant, multichannel replies, copywriting and an AI booking engine.

Step 1

Reads your PMS in real time

Bookings, availability, rates, services and policies, always up to date.

Step 2

Understands the enquiry

In any language and on any channel. It knows who is writing and which booking they have.

Step 3

Replies or acts

Answers with data, extends a night, finds a booking, compares periods or writes a text.

Step 4

Hands over when needed

Whatever you decide goes to your team, with the full context of the conversation.

No integrations or connectorsYou decide how far it goes

Guest assistant
Turn every enquiry into an opportunity.
Guests expect quick, clear answers in their own language, at any hour. The assistant replies with your hotel's real information, parking, opening times, services, cancellation policy, and looks after the guest before, during and after their stay without overloading your team. And when a person is needed, it hands the conversation over with the full context.
- Round-the-clock support, with no extra staff
- Answers consistent with your real information
- In the guest's language, on whichever channel they use
Discover the guest assistant
Hotel PalacioWhatsApp · Guest assistant
Hello, is the hotel car park included or is there an extra charge?18:02
Our car park is free for guests. You can use it throughout your stay at no charge. Is there anything else you'd like to know?18:02
What time can I check in?18:05
From 14:00. If you arrive earlier, you can do your online check-in now and leave your luggage at the front desk. We look forward to seeing you, Maria!18:05
Type a message…
In the guest's language
🇪🇸🇬🇧🇫🇷🇮🇹🇩🇪🇵🇹+
Hands over to your team
Invoice complaint. Passed to the front desk with the whole conversation.
Before, during and after the stayNo extra staff
Website chatbot
Answer on your website and sell from the chat.
A chatbot built into your hotel's website, with your branding, that settles visitors' questions before they book. Breakfast, parking, opening times, offers. And when they ask about a room or an offer, it shows it with its photo and price, with the book button inside the conversation.
- Built into your website, with your brand and tone
- Offers and rooms with prices, without leaving the chat
- Fewer drop-offs before booking
This is the real Avirato Intelligence chatbot, connected to the demo hotel. Ask it about breakfast, parking or an offer.
myproperty.com
My PropertyHomeRoomsExperiencesGift vouchersOffers
▣ Check-in▣ Check-outAdults 2 · Children 1Promo codeBook now
Best price guaranteedExclusive offersBook instantly here
Your HotelOnlineGenerate×
Yes, we serve a buffet breakfast every morning. Guests can enjoy a range of options to start the day well.
22:01
Are there any offers on the Suite?
✓✓ 22:02
Here are the offers we currently have.
Senior Suite€153.50Per night from
Book
Type a question…
Book without leaving the chat. Offers and rooms with their price and the book button inside the conversation.
On your website, with your brandSettles questions before booking
Manager assistant
Ask your hotel and it answers with data.
“How are we doing this month compared with last year?” “Find Garcia's booking.” The AI works inside the PMS, checks occupancy, check-ins, bookings or revenue instantly, from your phone and by voice, and helps you decide without opening a single report.
- Key hotel information in natural language
- Management decisions in real time
- Control without being tied to a place or a computer
Discover the manager assistant
Hello, manager!Your virtual assistant, always available
How many check-ins do we have today and which rooms are still free?09:10
Today you have 24 check-ins and 18 check-outs. 6 rooms are still free, 4 Doubles and 2 Suites. Occupancy will close at 82%.09:10
Compare this month's revenue with last month.09:12
This month you're on €128,400, 11% more than last month at this point. The ADR has risen from €104 to €121.09:12
Type a message…
Today at the hotel
82%
occupancy
24
check-ins
18
check-outs
Ask by voice
With permissions, inside the systemDecisions in real time
Copywriting
Every text is part of the guest's decision.
Room and category descriptions, confirmation messages, replies to reviews or campaigns. The AI writes and polishes your texts in a consistent tone and in any language, so your offer is understood and converts.
- Optimised descriptions for categories and rooms
- Clearer, more effective messages
- Consistency across all your communication
Get started
Tone
WarmElegantDirectFamily-friendly
🇪🇸
🇬🇧
🇫🇷
🇮🇹
🇩🇪
🇵🇹
+
Generate text with Avirato Intelligence
Imperial Suite with king-size bed and private balcony. Sea views, air conditioning and free wifi.
Enjoy an unforgettable stay in our Imperial Suite, where the comfort of your king-size bed meets stunning ocean views. Wake up each morning to the sound of the waves and unwind in a space designed for total relaxation. And your private balcony with unique panoramas…
Works for
Rooms
Confirmations
Reviews
Campaigns
Texts that convertAny language
AI booking engine
A good booking starts with a good decision.
Many visitors drop out because they aren't sure which option to choose. The AI turns that moment into an experience that helps the guest understand, decide and complete the booking on your website. It compares stays with prices and features, shows when your website offers the best price against the OTAs and recommends things to do and places of interest nearby.
- Stay comparison showing what each option includes
- Price comparison against OTAs, built into the booking process
- Local recommendations with real context
Discover the booking engine
Compare stays
Villa Mar Apartment€122/night
Gran Terraza Apartment€145/night
Compare 2 stays →
We offer you the best price
€208.00
Double Room
3 Nights🎁 Welcome gift
Booking.com€211.00
Expedia€213.00
eDreams€213.00
Verified by Avirato
Explore the area
●●●●
AllRestaurantShoppingAttraction
▪Fine-dining restaurant
▪Maritime museum
Fewer drop-offs at the moment of choosing. Understand, decide and book on your website.
Helps guests choose, with contextStrengthens direct bookings

Multichannel replies

One experience on every channel.

Your guests write on different channels but expect the same thing, speed, answers and context. The assistant replies on all of them with the same information. And you choose the AI engine, AviratoAI or the OpenAI integration, from the settings.

Booking.comMessages from the leading OTA answered without opening the extranet.
AirbnbHoliday-rental enquiries with arrival instructions included.
VrboHoliday-rental bookings handled with the same context.
ExpediaA global marketplace, answered in the traveller's language.
WhatsAppThe messaging app guests already use, answered 24/7.
Your website chatSettles questions before booking and nudges guests towards a direct booking.

In one minute

This is how the virtual assistant responds.

It checks availability and rates in real time, handles personalised requests, integrates with your booking engine and spots trends. Available on WhatsApp, Booking.com, Airbnb, Vrbo, Expedia, website chat and more.

Availability and rates in real time
Personalised requests settled on the spot
Full integration with your booking engine

What's included

Native AI in every PMS module.

24/7 guest assistantReplies before, during and after the stay with the hotel's real information.
Website chatbotBuilt into your website with your branding. Shows offers and rooms with prices and books from the chat.
Manager assistantOccupancy, bookings, revenue and comparisons in natural language, by text or voice.
Multichannel repliesWhatsApp, Booking.com, Airbnb, Expedia, email and more, with the same information and the same tone.
CopywritingDescriptions, messages, reviews and campaigns, in any language and in your tone.
AI booking engineStay comparison, price comparison against OTAs and local recommendations.

Part of the Premium plan and above. The advanced assistants are available as an add-on. Get started

Part of

All the Avirato tools.

PMSBookings, invoicing and planning, all in one place.Discover Booking engineCommission-free direct bookings from your own website.Discover Channel manager450+ channels synced with every change.Discover Central reservationsAll your properties sold from one place.Discover Reports350+ reports with your property's real data.Discover HousekeepingCleaning and maintenance in real time, from your phone.Discover Revenue managementForecasting, pick-up and pricing recommendations.Discover Avirato PaymentsSecure payments, tokenisation and settlement in 48 hours.Discover Yield managementPricing rules by occupancy, date and lead time.Discover Dynamic pricingRates that adjust themselves to demand.Discover Rate comparisonProve on your own website that your price is the best.Discover Upselling shopExtras, experiences and upgrades sold from your website.Discover Email marketingCampaigns and automations built on your PMS data.Discover Loyalty clubPoints and perks you only get by booking direct.Discover Avirato GuestThe guest app with check-in, services and messaging.Discover Online check-inGuests arrive with everything done, from their phone.Discover Self check-inKeys, access and arrivals with nobody at the desk.Discover Website designA bespoke website with the booking engine built in.Discover Avirato AuraOnline reputation and reviews, answered with AI.Discover Strategic consultingExpert guidance to sell more and better.Discover IntegrationsConnected to the tools you already use.Discover Restaurant POSTables, orders and charges to the room.Discover

FAQs

Frequently asked questions about AI for hotels

It is the native artificial intelligence of the Avirato PMS. It has six parts. A guest assistant that answers enquiries 24/7, a chatbot for your hotel's website, multichannel replies on WhatsApp, Booking.com, Airbnb, Expedia and email, a manager assistant that answers your team with the hotel's real data, copywriting, and an AI booking engine that helps guests choose and book direct. Everything works inside your operation.

While your competitors are still answering messages by hand, you already have it all sorted.

Technology that works today, connected to your real operation. Look after your guests, optimise your sales and run your hotel. 20 days free.

Start your free 20-day trial Book a demo

No credit card required · Cancel whenever you like · See plans ›

Artificial intelligence that works for your hotel. Built into the PMS, not bolted on.

Your hotel always on. Your business always moving forward.

Turn every enquiry into an opportunity.

Answer on your website and sell from the chat.

Ask your hotel and it answers with data.

Every text is part of the guest's decision.

A good booking starts with a good decision.