Upselling · Online shop
Increase the value of every booking from your own website.
Plenty of bookings are made without reaching their full potential. Avirato's online shop turns your website into the place where guests discover and buy breakfasts, massages, experiences, upgrades and products, before and during their stay, with secure payment and everything recorded on their booking.
Built into the PMS and booking engine · No credit card · See the demo shop ›
- Minutes
- to get your shop up and running
- Before and during
- the stay. Selling doesn't wait for check-in
- Points
- from the loyalty club, redeemable in the shop
- PCI DSS
- secure payment with Avirato Payments
How it works
Turn every booking into a new opportunity.
The guest has already decided to come. The shop puts everything that could make their stay better in front of them at just the right moment.
Online shop
Offer products, experiences and services.
Build your own shop with categories such as wellness, food and drink, adventure and room upgrades, and sell them from your website with your own branding and photos. Every purchase is tied to the guest's booking and invoice, and reception knows straight away.
- Sell extras before the stay
- More value from every booking
- A more appealing offer for your guests
Selling moments
Four moments to sell more.
Guests see the shop when they confirm their booking in the engine, in the email before their stay, when they check in online and from a QR code during their stay. You decide which products appear at each moment: upgrades before arrival, the spa and the bar once they're at the hotel.
- Confirmation, pre-arrival email, online check-in and the stay
- Different products for each moment
- Automatic upselling and cross-selling
Expert support
Launch your shop with expert help.
We help you set up categories, products, prices and payments, on infrastructure built to sell online securely. More confidence for you and your guests with every purchase.
- Support while you get started
- Infrastructure built for selling online
- More confidence with every purchase
Self-service
Update your offer whenever you need to.
Add, change or remove products quickly to suit promotions, seasons or events: a Valentine's Day dinner, a ski pack, a late check-out for the bank holiday weekend. No technical steps and no waiting for anyone.
- Quick changes to live products
- Promotions to suit every moment
- Simple management of your whole offer
What a hotel sells in its online shop.
Everything that improves the stay and currently goes unoffered. With timed booking, limited places or delivery, depending on the product.
- Room upgradesSuites, better views or upper floors, offered before arrival at the price of the difference.
- Food and drinkBreakfast, dinner, a welcome hamper or a bottle in the room.
- WellnessMassages, spa and thermal circuits, with timed booking.
- ExperiencesExcursions, activities, tickets or themed packs.
- ServicesParking, late check-out, transfers, cots and bike hire.
- ProductsMerchandise, local produce or gifts, with delivery or collection.
What's included
More revenue per booking, without more work.
- A shop with categories on your websiteWith your branding, photos and text, in several languages and currencies.
- Upselling and cross-sellingBetter rooms and complementary services, offered automatically at the right moment.
- Four selling momentsConfirmation, pre-arrival email, online check-in and a QR code during the stay.
- Payment with Avirato PaymentsCard, Apple Pay, Google Pay or club points, with PCI DSS security.
- Purchases on the booking and the invoiceNo manual charges at reception. Each department gets its own alert.
- Self-service and supportChange products and promotions whenever you like. We help you get started.
Included in the Advanced plan and available as an add-on on other plans. Get started
Part of
Avirato's direct sales tools.
Frequently asked questions
Online shop and upselling FAQs
It's the e-commerce module built into the PMS and booking engine that lets a hotel sell products, services and experiences from its website: upgrades, breakfasts, spa treatments, activities, parking or local produce. It's offered at booking confirmation, in the pre-arrival email, at online check-in or during the stay, and every purchase is linked to the booking.
Upselling is selling a better version of what the guest has already bought, such as a superior room or a rate with breakfast. Cross-selling is adding complementary products or services, such as a massage, an excursion or parking. Avirato's online shop handles both automatically from the booking engine and from emails.
At several points: when they confirm their booking in the engine, in the pre-arrival email, when they check in online, and from your website or a QR code during the stay. You decide which products appear at each moment, for example upgrades before arrival and spa services during the stay.
With Avirato Payments: card, Apple Pay, Google Pay or loyalty club points, with PCI DSS security. The purchase is added to the guest's booking and invoice automatically, with no manual charges at reception.
Yes. You add, change or remove products, prices, photos and categories from your account, with no technical knowledge needed. The Avirato team helps you with the initial set-up.
E-commerce is part of the Advanced plan (which adds a website and online presence) and is available as an add-on on other plans. You can try the complete platform free for 20 days.
Set up your online shop and raise the real value of every booking.
Sell extras, experiences and services from your website with simple management and secure payments. 20 days free.
No credit card · Cancel any time · See plans ›