Guest satisfaction surveys for hotels
Listen to your guests. Strengthen your hotel's brand.
Knowing what your guests think is worth a lot when it comes to making decisions. Avirato satisfaction surveys send themselves, in each guest's own language, and give you the data to improve your reputation, make the right decisions and target your campaigns better.
Included in Premium and Advanced · No credit card · See plans ›
- Automaticsent by email or phone, with nothing to do
- Their languageevery guest receives it in their own
- Datato decide and target your campaigns
- Includedin the Premium and Advanced plans
How it works
Always listen to your guests.
Asking for their opinion on the service they received makes a difference. You show an interest in the guest and they feel closer to your brand.
Tailor-made
Ask what you want to know, the way you want.
Create personalised surveys with the questions that really matter to you. The arrival, the room, the cleaning, the breakfast or the service. You decide what to ask and how, and the survey goes out with your property's branding.
- Personalised surveys for your property
- The questions you choose
- With your property's branding
Automatic sending
Schedule it once and forget about it.
Schedule your satisfaction surveys and Avirato sends them to each guest automatically, by email or phone, at the moment you have chosen. During the stay, to hear from them in time, or after check-out, to learn about the whole experience.
- Automatic sending by email or phone
- During the stay or after check-out
- Using the booking details, with nothing to type
Their language
Every guest answers in their own language.
The survey arrives in the guest's language. Someone who understands the question answers it, and someone who feels listened to feels closer to your brand. Showing an interest in their opinion is already a way to stand out.
- Surveys in the guest's language
- Answered on their phone in a minute
- More responses, better information
Reputation
Your reputation is your business.
Improve your ranking on review sites and the way your brand is perceived. With satisfaction surveys, many comments that started out negative turn into positive reviews, because you find out in time and can act. And with what you learn, you launch personalised campaigns that end in new direct bookings.
- You know what works and what needs improving
- Data to decide and to target your campaigns
- Satisfied guests who return and recommend you
Your best advertising is your guests.
A happy guest comes back and also recommends you. If you keep your guests satisfied, they will be the best ambassadors for your brand.
- Better-targeted campaignsWith what they tell you, you send each guest the message they care about.
- Guests who come backA happy guest returns. Listening to them is the first step to building loyalty.
- Ambassadors for your brandGuests who leave satisfied recommend you. Your best advertising is your guests.
- An ever-better serviceTheir opinion tells you where you are getting it right and what to change, with no guesswork.
- Decisions backed by dataYou stop guessing. The information is there to decide with confidence.
- More direct bookingsA well-rated brand sells more, and sells on your own website.
What is included
Everything to know what they think.
- Personalised surveysThe questions that matter to you, with your property's branding.
- In the guest's languageEvery guest receives the survey in their own language.
- Automatic sendingBy email or phone, without anyone on your team having to remember.
- Scheduled sendingYou choose the moment, during the stay or after check-out.
- Data for your campaignsWhat you learn from your guests helps you personalise your marketing.
- LoyaltyThey link up with the Avirato loyalty club and email marketing.
For hotels, holiday apartments and guesthouses that want to look after their reputation and build guest loyalty. Try it free
Part of
All the Avirato tools.
Frequently asked questions
Frequently asked questions about satisfaction surveys
Because knowing what your guests think is worth a lot when it comes to making decisions. The data helps you improve your reputation, make better decisions and target your campaigns better. Asking also shows an interest in the guest and brings them closer to your brand.
Whenever you decide. You schedule the sending once and Avirato does it for you, during the guest's stay or after they check out.
Automatically, by email or phone, and they answer it on their mobile without installing anything.
Yes. Surveys are sent in the guest's language, so they understand the questions and are more likely to respond.
Yes. You create personalised surveys with the questions you want to ask for your property.
Yes. It lets you improve your ranking on review sites and the way your brand is perceived. With satisfaction surveys, many comments that started out negative can turn into positive reviews, because you find out in time and can act.
Improve your services and launch personalised marketing campaigns, which can turn into new direct bookings. A happy guest comes back and recommends you, so your satisfied guests end up being the best ambassadors for your brand.
Satisfaction surveys are included in the Premium and Advanced plans. You can try them free for 20 days along with the rest of the platform, with no credit card.
Build guest loyalty by listening to what they say.
Book a demo and one of our experts will show you how to build loyalty with Avirato and increase your direct sales. Or try it free for 20 days.
No credit card · Cancel any time · See plans ›