Avirato Guest
A better guest experience starts before check-in.
From the moment of booking, Guest sends each guest a personalised web page with everything they need: their booking, directions, times and access, services, experiences and local recommendations. Works on any device, needs no app and runs on its own.
Built into the PMS · No credit card required · See plans ›
- 0 apps
- to download. It's a web page with your branding
- Automatic
- sent after booking and before arrival
- Fewer
- repeated messages for your team
- More
- sales of services and experiences
How it works
Guests need clear information before they arrive.
How do I get there? How do I get in? Where do I park? What's nearby? The same questions on every booking. Guest answers them before they're asked.
Information guides
Help guests prepare for their stay.
Directions, where to park, activities, restaurants and local services, all available from any device. Guests arrive knowing what to do, and your property earns points before check-in even starts.
- Clear instructions, times and access details
- Nearby activities and recommendations
- A better impression from the moment of booking
Template builder
Choose a design and publish it with your branding.
In the builder you pick the template for your Guest and see at a glance how many services and features are active and whether it's live for your customers. The preview gives you the URL and a QR code to share, put up at reception or leave in the room.
- Ready-made templates, each made up of several screens
- Live status and a setup summary
- URL and QR code to share
Visual editor
Edit every screen without writing code.
Home, Bookings, Services, Experiences and Property. Each screen is edited by dragging in blocks of text, image, video, map, gallery, links and social media. Placeholders fill in your property's name and logo automatically, and you can check the result on desktop, tablet and mobile before saving.
- Content and layout blocks
- Placeholders filled with your property's details
- Several languages and a view by device
Services and experiences
Sell more during the stay.
The property's extras are organised by category (amenities, gift vouchers, dining or experiences) and each one is switched on or off with a toggle. Create your own experiences in activities, wellness, entertainment and dining, or bundles made to measure. Guests see them in their Guest page, tap “I want it” and the charge goes on their booking.
- Extras by category, with a toggle
- Custom experiences and bundles
- Bought from the phone, charged to the booking
Automatic sending
Communicate without relying on manual tasks.
Guest is sent at the right moment: on confirmation, days before arrival or on the day of departure, without anyone writing a message for each booking. Constant, professional communication, with less work for your team.
- Information sent at the right moment
- By email, SMS or WhatsApp
- Less work for your team
Analytics
Get to know your guests with real data.
The Guest home dashboard summarises bookings, in-house guests, check-ins and check-outs for the period you choose. Revenue, occupancy, average stay and cancellations against the previous period, the total number of registered guests, which countries they come from, whether they travel for business or leisure and the status of your rooms.
- Report summary by period
- Guests by country and type of trip
- Revenue, occupancy and room status
Avirato
What guests find on their Guest page.
Everything they used to ask about by phone or WhatsApp, organised on one page with your branding.
- My bookingRoom, guests, booking number and what their rate includes.
- Getting here and getting inAddress, map, parking, times and access code or instructions.
- ServicesBreakfast, spa, restaurant, wifi and opening times, with booking or purchase from the phone.
- ExperiencesLocal activities and plans, with the property's recommendations.
- Online check-inA direct link to complete registration and payment before arriving.
- ContactWhatsApp, phone or chat with the Avirato Intelligence assistant.
Customer story
Guests who arrive with everything done.
Hotels, suites and apartments already welcome their guests with Avirato. Read their stories ›
Avirato has been a pleasant surprise, because people no longer even give us their ID: they check in online, upload the traveller's details, arrive at the hotel and only have to pick up their key. Then they send me a message, “Belén, all good, all perfect”, and I love it!
Belén CubilloDirector · San Lorenzo Suites, MadridWhat's included
Everything you need to welcome guests well.
- Guest web pageWith your branding, their booking and everything they need, with no app to download.
- Template builder and editorScreens, blocks and placeholders to put it together your way, in several languages.
- Services, experiences and bundlesBy category, with a toggle, and on sale from the guest's phone.
- Automatic sendingOn confirmation, before arrival and at departure, by email, SMS or WhatsApp.
- AnalyticsGuests, countries, revenue, occupancy and room status.
- Connected to the PMSEvery action the guest takes shows on their booking, with no double entry.
For hotels, holiday apartments with no front desk, guesthouses and groups that want fewer messages and better-informed guests. Get started
Part of
All the tools in Avirato.
FAQs
Frequently asked questions about Avirato Guest
It is the digital guest guide: a personalised web page carrying the property's branding that is sent automatically after booking and before arrival, with the stay details, arrival and access instructions, services, experiences and local recommendations. It is built into the Avirato PMS and doesn't require downloading an app.
No. They receive a link by email or SMS and open their Guest page in the browser on their phone, tablet or computer. No sign-ups or downloads, so usage is far higher than with an app.
Booking details, directions, parking, times, access code or instructions, house rules, property services that can be booked or bought, local experiences and recommendations, a link to online check-in and direct contact. All with your own text, photos and branding.
Yes. You set when each template goes out (on booking confirmation, a few days before arrival or on the day of check-out) and Guest sends it automatically with each guest's details, with no need to write messages one by one.
Yes. The property's extras are organised in categories that you switch on or off with a toggle, and you can create your own experiences and bundles. Guests book breakfast, a massage or an excursion from their page and the charge goes on their booking.
It's one of its best uses: guests receive the arrival instructions and access code in Guest, along with online check-in, and let themselves in without anyone having to be there. Fewer WhatsApp messages for the manager.
In the template builder you choose a design and edit it screen by screen (Home, Bookings, Services, Experiences and Property) by dragging in blocks of text, image, video, map, gallery, links and social media. Placeholders fill in the property's name and logo automatically, it can be translated into several languages, and you check it on desktop, tablet and mobile before publishing.
Yes. The template preview gives you your Guest URL and a QR code. You can send it, put it up at reception or leave it in the room, and guests open it in their phone's browser without installing anything.
The analytics dashboard summarises bookings, in-house guests, check-ins, check-outs and cancellations for the period you choose, with revenue, occupancy, average stay and cancellation rate against the previous period. It also shows the total number of registered guests, their countries of origin, whether they travel for business or leisure and the status of your rooms.
Make every booking start with better communication.
See how Guest improves communication, reduces friction and lifts the experience from the very first contact. 20 days free, with your branding.
No credit card required · Cancel whenever you like · See plans ›