Turn every enquiry into an opportunity.

1. Bookings

   “Can I stay one more night?”

   The assistant checks availability and price in the PMS before it replies, proposes the extension and applies it only once the guest explicitly confirms. Simple changes settled without anyone on your team stepping in.

   • Checks real availability and price
   • Applies changes only after the guest confirms
   • Nothing outside the dates of the stay or without a room

   Get started ›
   

   Hello, guest!Talk to the hotel, whenever you like

   Hello! Can I stay one more night? My booking is #2608.11:19

   

   Hello, Fernando! I've checked your booking #2608. You can extend by one night in the Superior Double for €120 more. Would you like me to make the change?11:20

   Yes, I'd like to stay one more night.11:22

   

   Great! Your booking #2608 has been changed successfully. Four nights, total price €360.11:22

   Type a message…

   Before replying

   • Availability checked in the PMS
   • Real price of the extra night
   • Within the dates of the stay

   Change applied only after the guest confirms.

   Without anyone on the team stepping inNothing without a room or outside the dates

2. Extras

   “Do you have parking? And a cot?”

   Services and extras, spa, parking, cot, breakfast, offered with availability validated in real time and added to the booking. Every conversation is a carefully handled sales opportunity, not a form.

   • Service suggestions with real availability
   • Internal bookings and timely notifications
   • Local recommendations

   Get started ›
   

   Hotel PalacioWhatsApp · Guest assistant

   Do you have parking? And a cot for the baby?18:02

   

   Of course! There's a parking space for your dates at €9.95 a day, and the cot is free. Shall I add both to your booking?18:02

   Yes, both, thanks.18:03

   

   Done. Parking and cot added to your booking. And if you fancy it, the buffet breakfast is €14.50 per person. We look forward to seeing you!18:03

   Type a message…

   Added to booking #4589

   • 24-hour parking3 days€29.85
   • CotWhole stay€0
   • Buffet breakfastSuggested€14.50

   Availability validated and charged to the booking and the invoice.

   Every conversation sellsWith local recommendations

3. Consistency

   The same voice and the same data on every channel.

   WhatsApp, your website chat, email or the chats on Booking.com, Airbnb, Vrbo and Expedia, the same information and the same tone. If the conditions, the breakfast times or the cancellation policy change, the AI knows before the guest does.

   • Unified inbox of conversations
   • Configurable tone, without sounding like a robot
   • Data kept up to date from the PMS

   Discover Avirato Intelligence ›
   WhatsApp+44 7700 900123

   What time is breakfast?

   

   From 7:30 to 10:30 in the restaurant, and until 11:00 at weekends.

   B.Booking.comBooking messages

   Um wie viel Uhr gibt es Frühstück?

   

   Frühstück gibt es von 7:30 bis 10:30 Uhr, am Wochenende bis 11:00 Uhr.

   Your website chatYour Hotel · Online

   Hoe laat is het ontbijt?

   

   Het ontbijt wordt geserveerd van 7:30 tot 10:30 in het restaurant, in het weekend tot 11:00.

   Data from the PMS

   • Breakfast7:30 - 10:30 · until 11:00 at weekends
   • CancellationFree up to 48 hours before
   • Parking€9.95 a day · 20 spaces

   If the times change, the AI knows before the guest does.

   Configurable tone

   WarmElegantDirectFamily-friendly

   You choose the assistant's name and voice. No sounding like a robot.

   Same information and same tone on every channel and in every language. The conversation stays next to the booking.

   One inbox for every channelIn the guest's language

4. Team

   Round-the-clock support, without overloading your team.

   It answers the frequently asked questions 24/7, handles simple changes and hands over to your team only what really needs human judgement, with the context of the conversation. Your front desk looks after people, not repeated messages.

   • Frequently asked questions settled on their own
   • Hand-over with context to a person
   • History on the guest record

   Get started ›
   Hotel PalacioWhatsApp · Guest assistant

   You've charged me for two breakfasts on the invoice and I only had one.10:41

   

   I'm sorry, Ana. A person will look into this. I'm passing it to the front desk right now with your invoice and our conversation.10:41

   

   Marta, from the front desk. Hello, Ana, you're right. I've corrected the invoice and I'm emailing it to you. Apologies for the inconvenience.11:05

   Type a message…

   For the front deskNeeds judgement

   Ana Ruiz · #4602 · Double · 3 nights. Disputes an overcharged breakfast. Invoice F-2318 and conversation attached.

   What it answers and what it hands over

   • Times, services, extrasOn its own
   • Extending nightsAfter confirmation
   • Complaints and invoicesTeam

   On the guest record

   The whole conversation history is saved on Ana's record. Next time, the team knows what happened.

   Your front desk looks after peopleHand-over with the full context

• Every channelWhatsApp, your website chat, email and the chats on Booking.com, Airbnb, Vrbo and Expedia in one inbox.
• In the guest's languageDetects the language and replies in it, with the same information and the same tone.
• Real booking dataAvailability, rates, services and policies read from the PMS in real time.
• Changes with confirmationExtending nights, adding extras or changing the arrival, only when the guest confirms.
• Extras salesWith availability validated and charged to the booking and the invoice.
• Hand-over with contextWhatever needs judgement goes to your team with the conversation and the booking open.

Part of Avirato Intelligence, on the Premium plan and above. The advanced assistants are available as an add-on. Get started ›